Selecting the perfect DAM solution
(5 minute read)

Understanding Subtle Differences Between DAM Systems and the Value of Expert Guidance

Investing in a Digital Asset Management (DAM) system is critical for organizations in today’s digital-first landscape. The sheer volume of digital content—spanning marketing materials, product images, videos, documents, and more—continues to grow exponentially, creating an urgent need for tools that provide structure, control, and efficiency in managing these assets. This is Digital Asset Management.

While the demand for DAM solutions has skyrocketed, so too has the number and variety of DAM systems available. Some DAM systems offer unique capabilities tailored to specific industries, workflows, and business goals.

Today, there are hundreds of DAM systems to choose from, making the selection process a non-trivial task.

The complexity and nuance of these choices mean that finding the “Cinderella” DAM—the one that fits your organization’s needs perfectly—requires a deep understanding of not only what each system offers but also how it aligns with your workflows, integrates with other business systems, and fits with your long-term objectives.

Seeking expert advice from ACRODAM can save time, money, and frustration, ensuring that the DAM you select truly becomes a strategic resource for your organization.

Core DAM Functionality

At their core, almost all DAM systems share a foundational set of features designed to manage digital assets effectively. These include:
  1. Storage Location: The vast majority of DAM solutions provide options to where the assets are going to be stored. Although there are a small number of systems that allow for on-prem installations (where the files are stored locally), most solutions today are cloud hosted, offering file storage as part of the cost and where the location of the cloud storage can be directed. This is an important decision when thinking about data privacy laws and fast access. 
  2. File Format Support: DAM systems typically support common image file formats such as JPEG, TIFF, PNG, CameraRAW, MP4, as well as document formats including PDFs and Word files. 
  3. Metadata Management: DAM systems work by extracting, indexing, and displaying information about the files you add to the DAM. This metadata might include information captured at source such as the camera make and model, lens information, whether the flash went off, as well as file creation dates, and potentially location information such as latitude, longitude, and altitude to provide exceptionally rich context for each digital asset.
  4. Metadata & AI: In addition to process and system-generated metadata many DAM systems support additional metadata field values known as ‘custom metadata’ which can be added manually or automatically through rules, triggers and conditional automation. Additionally most systems today offer options to use Artificial Intelligence (AI) to enhance metadata. Metadata can either co-exist in both the DAM while being embedded in the original asset (where the assets supports embedded metadata), or could be set, field by field to exist exclusively in the DAM.
  5. Leveraging Existing Logical Organisational Structure: Some DAM systems build metadata from the asset’s original file path, adding folder and sub-folders names as keywords and categories. Some display assets in folders and sub-folders in the same structure they might have appeared within the operating systems (OS). Some DAM systems use AI with goal of enriching metadata to improve search while ignoring any legacy structure.
  6. User Permissions: DAM systems typically allow for different user permissions where additional privileges can be granted to certain users to add, modify or delete metadata to build complex, hierarchical metadata structures and taxonomy tailored to specific needs. 
Deciding on which DAM system to select can be a challenging.

7. Sensitive Metadata & Managed Access: Some systems allow for sensitive metadata to be shared in certain conditions and with specific users only able to gain access, granted and withdrawn at specific times or on specific dates. Some DAM systems provide options to dynamically obfuscate metadata so that it never leaves the DAM.

8. Visual Previews: DAM platforms typically generate visual previews or proxies of original files, allowing users to combine searching and browsing to find the correct asset quickly without needing to download them.

Other systems simply extract the thumbnail generated by the OS, or embedded by the application on document save. Some systems simply use the application icon as a preview, and some systems generate multiple versions of the same file in different resolutions, optimized for certain use cases.

Occasionally in testing I’ve seen DAM systems throw up errors when encountering locked or password protected files – while others use the application icon together with a padlock icon to indicate that there are certain restrictions on indexing or viewing locked files.

9. Watermarking: Most DAM systems provide options to visually watermark previews to add some kind of protection to an image which can useful in certain scenarios. A number of systems also offer invisible watermarking to track images after they’ve been made publicaly available

10. Search: DAM systems work by enabling simple search terms using keywords and filenames to find the right file quickly. Some systems allow more complex search terms using a combination of fields and Boolean operators such as ‘And’, ‘Or’, ‘Contains’, ‘Greater Than’, ‘Does Not Exist’ and across multiple fields enabling retrieval of very specific assets. Not all DAM systems allow for more complex searches to be saved, so forcing users to make complex queries multiple times.

11. Collaboration and Workflow: DAM systems vary widely in their ability to support collaboration and streamline workflows. Some DAM systems natively offer excellent tools for collaborative editing, approval workflows, and task assignment with versioning, making them ideal for creative teams reliant on approval workflows.

Other DAM systems link to specific workflow and approval tools such as Asana, Monday.com, and Wrike allowing teams to connect their DAM system to a broader number of project workflows seamlessly. 

12. Integration with Other Business Systems Modern DAM solutions are increasingly focused on integrating with other critical business systems and creative tools. DAM systems make use of API-based integrations enabling bi-directional integration to all kinds of business systems from e-commerce solutions to specific creative applications.

While some DAM solutions offer their own native integrations with creative tools including Adobe Creative Cloud, Adobe Express, Affinity, Canva, Figma, Sketch, Google Docs and MS Office others DAM solutions make use of third-party ‘drag and drop’ integrations such as LinkrUI from Santa Cruz Software offering universal connectivity. 

What to Watch Out For

DAM system vendors want to look after your assets and metadata and to keep you happy as a customer. However, over time, the DAM system you select might not become the right system for your organisation. Before you choose a DAM solution it’s vitally important to understand how easy it is to migrate between two different DAM systems in the future. 

The metadata you add to your assets is your data.  Metadata should never be held hostage, preventing you from switching to an alternative DAM solution.

What NOT to Compare

While many DAM systems start with similar foundations, their unique features and approaches can make a world of difference depending on your organization’s needs. There are however two things you should not compare.
  1. Speed of Ingest. While it’s always tempting to compare similar business systems side by side, it’s never a good idea to compare speed of ingest as a way of choosing between different DAM systems. When you add the same file to two different DAM systems, the processes they go through can be completely different such as checking file integrity, security while triggering background processes in creating derivatives. 
  2. Cost. Although the DAM system you’re looking for needs to sit within a certain budget, you should never dismiss a solution based on initial cost but consider the value you get from the entire solution. This isn’t about signing a blank cheque, it’s more about a mindset. If you prioritize the cost of a solution over the value you receive then you need help.

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